KerForHome by LeanCo is an outsourced service for monitoring post-delivery complaints. This channel is directly supervised by LeanCo's "customer success" division, and brings together all stakeholders (the declarant, the manager, the works company).

< 2
Time limit for the manager to validate a claim
< 24
Deadline for making an appointment between the declarant and the works company
< 1
Response time for repairs by the works company

Key steps

  • 1. Setup

    Start by describing your project: housing lots, customers contact information, trustee, contractors.

  • 2. Dispatch

    Just assign incoming claims to the corresponding contractor.

  • 3. Tracking

    You can track the progress on each defect in real time.

  • 4. Feedback

    Continuous improvement is at the core of our solution. Analyse your data to identify optimisation areas.

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LeanCo Resolution

The claims management software

Manage and track
claims efficiently

Everything begins with the purchase of a flat or house, which quite often is the real estate project of a lifetime. After several months of construction work and considering the investment that represents, your customer receives the keys to the estate. A few months after moving in, issues pop up: a shutter that doesn’t close, traces of moisture… The occupant complains to the real estate developer, who will do everything in his power to fix the issue as soon as possible. That’s usually when difficulties start to appear. Administrative delays and the numerous round trips between involved parties bring the process to a crawl. That is, even before arranging the schedule for repair works, and tracking progress on each claim… a bit of a nightmare! How about using dedicated software for tracking them?

Save time in the resolution
process for defects

For these reasons, in LeanCo Resolution users can file a warranty claim right away from a smartphone. The relevant manager (real estate developer, trustee, lessor…) is immediately notified, and can forward the request to the party in charge of the repair work. Then, the electrician, for instance, makes time slot offers directly to the occupant to set the appointment. The occupant will then be asked to rate how well repair work went, on four criteria. This step also plays the role of customer signoff.

Upgrade your
administrative process

With this software, the overall time you have to spend on a warranty claim shrinks to about 15 minutes. By contrast, the average in the field is usually around 2 hours. Furthermore, and as communication is smoother, the delay from filing the claim to customer signoff is considerably lower. In average, it is cut by a factor of 2 to 5. Finally, a dashboard is available for data analysis. You will find: the number of warranty claims per housing, per project and per work assignee, the average reaction time of your contractors, the average defect resolution delay…

Act on it !

Stop waiting, ask for a presentation!

Contact us

Frequently asked questions

  • Processing a warranty claim takes a lot of time (1 month in average). There are several reasons to this: many involved parties, low responsiveness, lack of data centralisation, loss of data…

  • LeanCo Resolution is a dedicated application for handling warranty claims. From a smartphone, the occupant can report an incident in the lodging or common areas. The real estate company will then mandate the contractor in charge, who will directly contact the occupant to set an appointment. With LeanCo Resolution, you’re assured to centralise warranty claims, and that they will instantaneously be transmitted to the concerned party. Moreover, you will be able to track progress and tell your contractors about their pending tasks, on top of the automatic reminders the software sends them.

  • The software was designed to facilitate the three-way interaction between: the reporter (owner, tenant, or more generally speaking the occupant), the real estate companies (property manager, real estate developer, trustee…) and the contractors (plumber, electrician, painter…).

  • Only the real estate developer is billed (in the case of a new buildings programme). The application will therefore be accessible free of charge for all other parties. In doing this, the real estate developer gains a competitive advantage, by guaranteeing to all other parties the benefits of simple and efficient processing of warranty claims.

  • You can use LeanCo Resolution on any kind of construction work: housing and lodgings, office buildings, hotels, schools, hospitals, industry buildings…

  • LeanCo Resolution can not only be used to track and manage warranty claims in a new project, but also in pre-existing buildings. If you are a facility manager in charge of maintenance work on enterprise estate, office buildings or student accomodation, then our software is exactly what you need!

  • We are currently developing a dedicated module for handling operations prior to acceptance and during reception. This module will notably provide the option to import your floor plans and locate your claims on them.

  • Plans aren’t needed for using the application for managing warranty claims after delivery to the buyer. However, if you wish to use our application module for operations prior to acceptance, you will be given the option to import them.

  • The user interface in LeanCo Resolution was designed for easy pickup. After a presentation session of about 1 hour, you will have be able to use all of its features.

  • After configuring your project, which takes you approximately two hours, the solution will be deployed within a few days’ time.

  • LeanCo will accompany you by providing handouts for buyers, tenants, the trustee and property managers. They will be distributed in the lodgings or office spaces, in the documentation package, and displayed in common areas. Your contractors will also receive a presentation and usage instructions by e-mail.